Account & Security
Identity Verification
A simple guide to how identity verification works, why it’s required for certain actions, and how to complete it securely through Stripe Identity.
Phone and Email Verification
Learn why verifying your phone number and email address is essential for secure login, shipment alerts, and account recovery.
Profile and Rating System Explained
Understand how your Baleport profile works, how ratings are calculated, and why your hauler feedback matters.
Password Reset and Account Recovery
Learn how to reset your Baleport password or recover your account if you lose access to your email or phone.