Staying Connected Throughout the Shipment
As soon as a bid is accepted, a secure messaging channel opens between you and your hauler. This is often the best place to coordinate final pickup timing, clarify special instructions, or follow up during delivery.
The chat exists entirely within Baleport, keeping communication professional and all shipment records stored in one place.
When to Use Messaging
Most shippers use messaging for situations such as:
Confirming pickup or drop-off windows
Sharing gate codes or ranch access instructions
Asking for updated arrival estimates
Checking on equipment needs
Clarifying notes on fragile or special cargo
💡 Clear communication reduces delays, misunderstandings, and disputes.
Keeping Messages Professional and Helpful
While communication is flexible, it’s often best to stay brief, courteous, and specific. Haulers are working on the road and typically respond quickly when messages are clear and relevant.