When Something Doesn’t Go as Planned
Even with trusted haulers, occasional issues can arise — a delay, a damaged item, or a misunderstanding about delivery requirements. Baleport gives you a clear process for handling these situations without unnecessary stress.
Your first step is usually to message the hauler. Many issues clear up quickly with a simple conversation.
When to File a Dispute
If communication doesn’t resolve the problem, you can escalate by opening a dispute through the shipment page. This triggers support intervention and temporarily pauses escrow release until the situation is reviewed.
Common reasons to file include:
Damage or missing items
Delivery to the wrong location
Failure to pick up
Unexpected cancellations
🚨 Once a dispute is opened, escrow protects your funds until the issue is resolved.
What Happens During a Dispute
A Baleport support agent reviews the full shipment timeline, photos, and messages. They may request additional details from either side. The goal is always a fair, balanced resolution based on verifiable information.
Support may decide to:
Release full payment
Release partial payment
Issue a refund
Request additional evidence
Mediate communication between both parties
After the Issue Is Resolved
Once the dispute closes, the shipment updates accordingly — and payment is released based on the final decision. You’ll also have the option to leave a rating once everything is settled.