When a Refund May Be Issued
Refunds are handled through Baleport’s escrow system. Since your payment is held securely until delivery is confirmed, refunds typically occur when something goes wrong before or during the shipment.
A refund may be appropriate when:
The hauler fails to pick up the load
The shipment is damaged or incomplete
Delivery occurs in a different condition than agreed
The hauler cancels unexpectedly
How to Request a Refund
If you believe a refund is necessary, you can open a dispute directly from your shipment page. This temporarily freezes escrow, preventing funds from being released until the issue is reviewed.
🚨 Do not confirm delivery if there’s an issue — doing so releases escrow and completes the shipment.
What Happens During the Review
Once a dispute is opened, a Baleport support specialist reviews photos, messages, shipment logs, and any additional details you provide. They may contact both parties to gain clarity.
Possible outcomes include:
Full refund
Partial refund
Release of funds to the hauler
Request for additional documentation
Ultimately, the decision is based on documented evidence and platform policies.